1. We have a strict payment before print structure, no jobs are processed without payment.
2. Our print process lead time is generally 5-7 working days after the proof unless express turnaround is chosen.
3. Delays can occur from time to time due to factory back log or courier back log but delays are rare
GRAPHIC DESIGN POLICY
Our graphic design costs are based on basic design service with the customer providing us with the text, images if any and colour scheme they'd like. A customer is entitled to up to 3 proofs to make changes, extra cost may be required for any further changes. Further charges also occur if a customer decides to change said design altogether to a different layout, colour scheme etc. Any Design work carried out must be paid for regardless if a customer goes ahead with a job or cancels for whatever reason, the design fee would still be due. If a deposit for graphic design is paid and work is carried out that deposit is non-refundable as it covers the design work carried out, we can only refund design fee's if an order is cancelled and no work has been carried out.
We use reputable carriers to deliver all our goods on a next working day basis after print completion.
If you require special delivery instructions, or need to ship to anywhere outside Ireland, please contact us to make the appropriate arrangements.
Our carriers aim to deliver on time, however, we cannot be held responsible for failed deliveries or any losses incurred, after goods have left our premises for delivery by a third party. The carriers are fully insured to cover losses but this issue must be addressed with the carrier directly
If you choose to avail of our services and request a proof you have then entered into a verbal/written agreement over the phone or by email. If a customer pulls out of this agreement during the process AB Print and Design will be owed the design costs set out to the customer before the process begins.
If you choose our full graphic design service, an emailed proof will be available for your review . Actual time will vary depending on our current workload. No job will be sent to press without your approval. It is the customer’s responsibility check their proof. We are not liable for delays in the order caused by customer's non-approval of the proof or mistakes found on products after the customer agrees to sign off the proofing.
An emailed proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, spelling and final text.
Artwork Provided by Customer
Our printing system is automated and artwork provided by the customer must be to print ready specifications and it's solely the customers responsibility with any faults in printing if artwork isn't provided to us correctly. All layers including images, text etc must be 300dpi resolution or more and saved in CMYK Format amongst other specs like size folding panels etc, We DO NOT check all aspects of customer artwork before printing, once the customer sends us artwork they've approved of AB Print and Design accepts no responsibility for possible faults with colour issues, images, folding issues etc.
AB Print and Design will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density (as viewed in a 5000K light booth). Because of inherent limitations within the printing process, the accuracy of color reproduction is not guaranteed. By placing and order with AB Print and Design you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density.
If you wish to cancel a job, please email firstname.lastname@example.org or call us immediately. As all our orders are customised jobs and cannot be resold, please note, there will be a cancellation fee if the order has been plated and or printed. If the order has been printed, it will be billed in full. If the job has been plated, a fee of €60 per plate will apply. If you believe you have been invoiced in error, please email email@example.com within 7 days of receipt of invoice.
All jobs MUST be 'proof approved' before printing. AB Print and Design do NOT offer returns because all jobs are printed to customer specifications, have been 'proof approved', and cannot be resold. We do not offer exchanges or refunds. By giving us the go ahead to print your order you are accepting that the artwork has been approved by you, and AB Print and Design do not accept responsibility for incorrect jobs after proof approval. Artwork provided by the customer must be to print ready specifications and it's solely the customers responsibility with any faults in printing if artwork isn't provided to us correctly. All layers including images must be 300dpi resolution or more and saved in CMYK Format, We DO NOT check all aspects of customer artwork before printing, once the customer approves the artwork they send to us AB Print and Design accept no responsibility for possible faults with colour issues, images etc.
If your job is damaged, please advise us within 7 days of receipt, by emailing us at firstname.lastname@example.org or phoning us. The job MUST be returned to receive a credit. PLEASE NOTE: We do not accept responsibility for any courier issues, once the job has left our premises. We will not accept LIABILITY for any consequential loss due to late delivery. Return cost of the product(s) are at the expense of the customer, we do not cover the cost of returns.